JOB PROFILE: Contract Role (6 months)
£140-150 p/d Inside IR35
Hybrid (2 days onsite in Denmark Hill, London per week)
Job title:
FP&A Training Support
Purpose:
To support the rollout of Financial Planning & Analysis module across The Army by providing technical support and training to users of the module.
Organisation Chart
Report to:
Project Lead - Financial Planning & Analysis
Accountable to:
Deputy Finance Director
Key working relationships:
Head of IT Projects, Deputy Finance Director, Acting Head of Systems Accounts, Systems Accounts team, Budget holders
People management:
None
Operating budget:
None
You will...
- Be the first point of contact for refresher training and support calls for FP&A queries
- Receive, log, and manage calls from UKI staff using the Sys Admin service desk management system.
- Provide appropriate support to end users with queries relating to FPandA.
- Collate and share FAQs with Project Lead for publication on staff intranet.
- Deliver a high level of customer service to resolve customer queries and provide support to adopt the new system.
- Liaise with FP&A Lead and system admin colleagues where calls cannot be resolved at the first point of contact.
- Be aware of the Finance Departments aims, policies, processes, and procedures in order to ensure that customers receive consistent messages.
- Have an understanding of client goals and activities (the 'business' of the organisation).
You have...
- Experience of using Unit4 ERP and FP&A software
- Experience of service desk support
- Experience of providing training support for new system adoption
- Good interpersonal skills to engage with budget holders and groups to facilitate learning.
- Good questioning techniques to elicit the relevant information and provide the support necessary to resolve.
- Good organisation skills and proficient in the use of Microsoft Office to aid the creation and delivery of training sessions.
- Good level of education, GCSE and/or A level equivalent.
You may have...
- Experience of supporting a large customer base within public/third sector organisations
- Experience of creating training materials and FAQs
- Management accounts experience within a large complex organisation
- A degree in a relevant subject or hold a professional qualification.
We expect you to exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness