Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you'll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.
What You'll Do:
- Support our sales team and manage candidate and client onboarding/offboarding.
- Handle customer care inquiries across multiple platforms.
- Generate and distribute reports for the business.
- Ensure compliance throughout the customer journey.
- Oversee the contractor lifecycle and manage the Contractor Care Portal.
- Identify improvement areas and implement effective processes.
- Train team members on onboarding and compliance best practices.
- Draft and distribute new documentation and templates.
- Manage company Trustpilot & Google reviews.
- Liaise with suppliers and umbrellas for customer requests.
- Oversee logistics for welcome packs sent to new candidates.
- Collaborate with various departments to streamline processes.
- Contribute to content creation, events, and competitions.
- Address other ad-hoc needs to support our business.
Ideal Candidate Profile:
- Friendly, customer-first approach, always willing to go the extra mile.
- Creative, proactive, and an excellent problem-solver.
- Strong time management and process-oriented mindset.
- Curiosity and eagerness to learn.
- Experience in account management, payroll, recruitment, or Higher Education is advantageous.
- Familiarity with Salesforce or CRM systems is a plus.
Why Burman Recruitment?
Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.
- 28 days holiday (Plus bank holidays)
- Quarterly bonus scheme
- Dog friendly office
- Progression plans
- Team incentives
- Paid training
- 2 days WFH after probation (Increased to 3 days at Senior level)
- A great work environment with a friendly team