A leading and forward-thinking Educational Supplies business is expanding and looking to recruit a reliable and articulate Customer Service Representative at their Colchester Head Office.
This an exciting opportunity to join a leading player in the educational supplies sector that has a been at the forefront of the industry for over 50 years. They now have the need to build out their sales/customer care team across the south of England, predominantly across the Southeast.
You would play a key role as part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, with issue resolution and the customer experience at the heart of everything you do.
Permanent full-time role based from newly renovated offices in Colchester, salary £27,500 plus profit share scheme. Perks will include ongoing support and coaching from both internal and external sources, free onsite parking, staff BBQs, plus a friendly and positive team working environment.
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The Role
As Customer Care Representative you would provide first line support to customers by taking incoming calls and e-mails to resolve any issues they may have, addressing issues at source and unearthing any potential problems and offering prompt issue resolution to drive customer satisfaction. Key responsibilities will include...
- Support customers in assisting with queries by phone, e-mail and web-chat function
- Issue resolution, keep customer informed of process, likely outcome and timeframes, resolve issues in a smart way
- Logistics support - delivery issues, re-deliveries, drivers routing, royal mail and courier collections/drop offs, PCN and speeding fines, scanning delivery and picking notes
- Stock management - out of stock products, old stock sell out, third party suppliers, warehouse communication
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Required Experience
- Confident on the phone, strong customer query management skills gained in previous customer care roles
- Strong IT skills, proficient with Excel to intermediate level with experience with ERP and CRM systems
- Good typing skills will be required for quick processing of orders
- Confident on the phone, strong customer query management skills
- Organised and able to prioritise activities and multi-task
- Self-motivated with a positive can-do attitude, resilient and reliable character
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To begin a career working for a well-run family business that excel in their area, click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.