Benefits & Money Advisor
- Location: Remote (with visits to Wellingborough and surrounding villages)
- Salary: £35,123 per annum
- Job Type: Full-time
We are seeking a dedicated Benefits & Money Advisor to provide exceptional customer-focused service. This role involves delivering quality advice and information on money, benefits, and other social welfare matters, ensuring our customers are well-informed and supported.
Day-to-day of the role:
- Deliver a proactive and preventative income management service aligned with the association's corporate objectives.
- Increase benefit awareness, promote entitlements, and foster a culture of payment among customers, assisting in maximising their income levels.
- Provide information, training, and advice to colleagues on welfare and benefit advice.
- Contribute to the improvement of services and assist in the development of policies and procedures.
- Offer training to customers on benefits, money management, and budgeting skills, including their rights and responsibilities.
- Manage a caseload of complex cases relating to benefit appeals and represent customers at hearings as appropriate.
- Stay current with legislation, regulations, and best practices related to welfare benefits and Welfare Reform.
Required Skills & Qualifications:
- Proven experience in providing money, benefit, or welfare advice.
- Ability to calculate benefit entitlements and identify errors and underclaims.
- Strong communication skills with the ability to understand customer needs in emotional and sensitive situations.
- Knowledge of all benefits available and the claiming process, including those for EU nationals.
- Experience with benefit appeals and tribunal representation.
- Commitment to delivering high-quality customer services and continuous improvement.
- Flexibility to work a variable schedule, including some weekends and evenings.
- Must be a car owner with a valid UK (or equivalent) driving licence.
Benefits:
- Competitive salary of £35,123 per annum.
- Remote working flexibility with necessary travel.
- Opportunity to make a significant impact in the community.
- Supportive team environment.
To apply for the Benefits & Money Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. There will be an interview and an assessment for successful candidates.