BettingJobs are working with highly successful iGaming operator with a proven track-record within the online casino space, who are looking to add a Swedish/Norwegian Customer Support Agent to their team in London, Malta or Barcelona.
The successful candidate will be the Swedish/Norwegian ambassador for the company, liaising directly with the players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses. They will strive to ensure the players' experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.
Responsibilities & Requirements:
- Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
- Provide excellent customer service on the Casino products in an expedient manner
- Identify, research, and resolve customer issues.
- Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
- Work as part of a team to improve the overall performance of the Customer Service.
- Provide all CSR duties in Swedish, Norwegian and English.
- Proven problem-solving skills.
- High level of attention to detail.
- Ability and desire to deliver exceptional levels of Customer Service.
- Clear thinking and problem solving.
- Flexible and willing to work daily/evening shifts.