About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Cleaning business division that provides cleaning and hygiene services to a wide range of prestigious clients, within the Retail & Leisure market.
About The Role:
Days of Working: Monday to Friday
Shift Pattern: 08:30 - 17:00
As Business Administrator, you will work with colleagues and clients to provide the business performance insights through use of data analysis, visualisations and reporting. You will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.
You'll produce and develop visual dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel, our Smartsheet and Power BI platforms.
Your key responsibilities will include, but are not limited to:
- Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
- Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
- Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI's at risk.
- Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
- Produce monthly invoicing for specific clients to our finance team.
- Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
- Maintaining client Power BI raw data to produce the relevant client reporting.
- Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
- Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
- Seeking updates on open tasks from the Operations Team/HD/Account Management team.
- Reporting on KPI's to account managers and National Support Manager.
- Assist with general operational recruitment tasks.
- Assist with the security vetting of employees.
The ideal candidate should meet the following criteria:
You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You'll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
You will also have:
- Strong IT skills including MS Office 365 skills, particularly Excel
- Excellent communication and interpersonal skills.
- Experience in data analysis & reporting from multiple data sources and complex data sets would be beneficial but training will be provided
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a b road range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.