- Monday to Friday role with every other Saturday mornings.
- Work in a beautiful area with a committed team
Plumbing and Heating Manager
Exmouth site
Salary £32 - 36K DOE plus Overtime and Bonuses.
Monday to Friday on site 7.30am to 4.30pm
Every other Saturday 8am to 12pm paid as overtime.
About our Client:
We? are proud to be working with an independent merchant in the South of England, operating through five core divisions (Build, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products with over multiple sites across the UK.
What is the purpose of the Plumbing and Heating Manager?
Reporting directly to the Branch Manager:
This role is ideal for an ambitious and career-driven individual who is eager to bring fresh ideas and create a thriving department. Extensive experience in the plumbing and heating industry, with a deep understanding of products, services, and market trends will help you inspire and motivate employees to maximize sales and margins while fostering strong customer relationships. You'll play a key role in developing a well-managed, efficient department and supporting your colleagues in achieving similar success. Your ability to build strong relationships and manage staffing effectively will be crucial in supporting the branch's operations and ensuring adherence to company policies and procedures.
What are the responsibilities of the Plumbing and Heating Manager?
Sales and Customer Service
- Ensure customers receive polite, efficient service and satisfaction.
- Provide product advice and support to customers and colleagues.
- Offer flexible service, both on-site and at customers' homes.
- Encourage and implement effective sales techniques like linked selling.
- Drive sales through quotation follow-ups, promotional selling, and telephone marketing.
- Advise Branch Management on process improvements for optimal efficiency.
- Develop showroom sales with marketing initiatives and action plans.
- Ensure timely and efficient pricing of enquiries and quotations to maximize margins.
- Manage customer special terms and support external representatives.
- Encourage servicing of customer orders from branch stock.
- Ensure special orders are placed with preferred suppliers at the best price.
- Liaise with customers and suppliers to meet delivery requirements and inform of delays.
- Promptly handle customer special orders and manage returns efficiently.
- Monitor customer credit limits and payments, liaising with management as needed.
- Stay updated on product technology and regulations, identifying training needs.
- Be aware of competitor activities to identify threats and opportunities.
- Follow company procedures for handling payments and customer returns.
- Support colleagues in resolving customer complaints.
- Maintain clean and compliant sales and display areas.
- Address stock shortages and ensure prompt, polite telephone service.
- Ensure appropriate staffing and clear communication for role coverage.
- Foster a supportive and enjoyable work environment.
Health and Safety
- Comply with health and safety regulations to ensure the safety of all.
- Report incidents leading to injury or damage.
- Enforce the use of protective equipment and safe handling practices.
- Keep premises clean and tidy.
- Communicate concerns about task safety and effectiveness to Management.
- Assist in accident investigations to prevent recurrence.
General
- Attend supplier training and in-house product training to develop product knowledge.
- Be flexible in assisting management with overtime requests.
- Attend and encourage participation in branch/departmental meetings.
- Support rotational and period stocktaking.
- Comply with health and safety requirements at all times.
- Assist with branch security and undertake other duties as requested to aid efficient trading.
What qualifications and experience will you need as the
Plumbing and Heating Manager?
- Relevant experience of 2 years minimum in a deputy management position or similar level of responsibility
- Extensive experience in the plumbing and heating industry, with a deep understanding of products, services, and market trends.
- Proven track record in sales, with a proactive approach to winning and growing new business
- Strong background in customer relationship management, developing true partnership approaches, and providing excellent product advice
- Ability to interpret financial and statistical information, with a good understanding of P&L (Profit and Loss) statements.
- Previous supervisory or managerial experience, with the ability to lead and motivate a team effectively including managing staffing, ensuring effective communication, and role coverage.
What you will get in return:
- Salary of up to £36k DOE
- Company Perks, a national scheme for retailer discounts.
- Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years.
- Holiday entitlement, 30 days including Bank Holidays.
- Maternity/Paternity Pay, after qualifying period and terms.
- Life Assurance, x3 Annual Salary.
- Pension (Scottish Widows), 4% Company, after qualifying period.
- Staff Discount, after qualifying period.
- Training and career progression