An excellent opportunity has arisen to work for our busy client in Uxbridge as a Customer Support AssistantWorking hours are Monday - Friday, 9AM - 5:30PM.Hybrid working eventually available.
As the Team Administrator, you will be responsible for:
- First point of contact for incoming customer calls.
- Capture call insights and raise cases in Salesforce.
- Triage calls and escalate where necessary.
- Ensure calls dealt with within set SLAs.
- Developing and storing customer records in Salesforce to ensure accuracy and reliability of data.
- Maintain existing customer success metrics.
- Answer queries relating to technical use of the software system and policy updates.
- Ensure all customers are aware of and use the benefits of our software and policy documents.
- Collaborate, problem solve and communicate with colleagues daily.
Benefits:
- Perk box
- 29 days hols with winter shut down - length of service increase to hols
- £500 support for upskilling.
- 3 days per year to 'give back' (charity work)
- Pension
- Career opportunities for candidates
The successful Customer Support Assistant will have the following related skills / experience:
- Previous customer service experience, either in an office setting or in person
- Excellent telephone manner
- Ability to positively convert difficult conversations
- Continuous, positive energy to deliver an excellent customer experience
For more information, please contact Barbara Hamilton on /