We work together - We make things better - We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride Month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible working
- Holiday buying and selling scheme
- A day's paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
About the role
We are seeking a proactive and motivated Team Leader - Neighbourhoods to lead our dedicated team of Neighbourhood Housing Officers. You will be pivotal in delivering an excellent, consistent, and customer-focused frontline housing service. Based in Evesham or Gloucester, you will work closely with customers, stakeholders, and partner agencies to build resilient communities and improve the quality of life for our residents.
Key Responsibilities:
- Lead and Motivate the Team: Inspire and manage a team of Neighbourhood Housing Officers to deliver outstanding customer service and achieve key performance targets.
- Customer Engagement: Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
- Project Delivery: Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
- Service Excellence: Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
- Community Development: Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
- Data Management: Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
- Compliance and Risk Management: Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.
- Team Development: Provide regular supervision, coaching, and training to team members, ensuring high performance and development in line with company values.
About you:
Essential Qualifications and Experience:
- Professional housing or related qualification at Level 3 (or working towards it).
- Proven experience in a similar role, including leading and managing a team effectively.
- Strong knowledge of housing legislation and welfare benefits.
- Experience in multi-agency working and handling complaints effectively.
Skills and Attributes:
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Strong IT skills, including proficiency with Microsoft Office.
- A customer-focused approach with a commitment to delivering high-quality services.
- Full and current driving license with the use of a vehicle for business purposes.
Closing Date: 9am 13 September 2024
Interview Date: TBC
Please refer to the recruitment pack upon completing your application.