Reed Middlesbrough are currently representing a financial services organisation who are looking to recruit a number of Customer Service Advisors to join their established team on a 12 month fixed term contract.
This is to look after and manage a brilliant new contract that my client has just won with 2x assessment slots to be held on-site on Monday 13th May 2024 between 10:00 -12:00 and 14:00 - 16:00 so you must be available for either slot on this date if you are short-listed.
Offering an impressive salary of up to £25,000 for the right experience, other Benefits include:
- Working from home 4x days per week and 1x day from the office, after 3 months training where you are expected to work from the office 5x days per week during this training period.
- Hours - 8:45 - 17:00 Monday - Friday - NO WEEKEND WORK!
- 25 days holiday plus bank holidays - option to buy or sell 5 days – PLUS an extra day over Xmas
- Amenities such as tea, coffee and fruit provided free of charge
- Opportunities to progress and be paid for passing exams within the business
- Onsite free parking - limited spaces
- Brand new offices to work from should you wish to work from the office more!
- Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
- Life Assurance cover
- Reward schemes and bonus!
The successful candidate will provide prompt, professional and accurate information, and be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour is a must.
Duties:
- Answering inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in their database in a comprehensible way
- Provide first class customer service
The successful candidate will have:
- Good communication skills, especially listening
- Good interpersonal skills
- Strong organisational, planning and prioritisation skills
- Desire to improve standards and develop new procedures and working practice
- Background in customer service
If this role is for you and you can attend an assessment centre onsite (should you be shortlisted) on Monday 13th May, between 10:00 -12:00 and 14:00 - 16:00 then I want to hear from you!!