Location: Swansea
Work Arrangement: Hybrid (3 days in the office, 2 days from home )
Our Personal Injury Claims Handlers negotiate the settlement of claims in an efficient, fair and economical manner. They provide excellent customer service, maintain policy and where possible promote a speedy recovery.
Key Responsibilities:
- Compliance: Comply with pre and post litigation procedures through the life of a claim to conclude the case effectively and economically.
- Investigate: Clearly establish the circumstances of any loss and make appropriate liability enquiries.
- Clarify: Identifying and referring questionable underwriting
- Validation: Validate claims and check all the details agree with our records.
- Validate accounts/fee notes and authorising payments.
- Maintain accurate estimates throughout the life of the claim and make adjustments where appropriate.
- Product Knowledge: Build expertise in our products and services.
- Customer Liaison: Act as a key liaison, providing regular updates to customers throughout the process.
Essential Qualifications, Skills, and Experience:
- Strong relationship-building skills
- Clear, responsive interpersonal skills (written and verbal)
- Keen eye for detail and ability to check work
- Deep understanding of good customer service
- Excellent organisational skills with strong prioritisation abilities
- Desire to continually improve ways of working
- Have Experience of working in a legal environment
- Have a Law degree or equivalent.
Benefits:
- Competitive Benchmarked Salary
- 25 Days Holiday
- Discretionary Bonus Scheme
- Employee Assistance Programme
- Annual Holiday Buy (up to 3 extra days)
- Salary Sacrifice Benefits
- Annual Benefits Reviews
- Option for Professional Qualifications and Study Support
Interested?
If you enjoy building relationships, helping people, and working in a dynamic environment, we'd love to hear from you. Apply now to join our Claims Operations team!