Awarding and Certification Co-ordinator - Roads and Highways
Lantra House, Kenilworth, Warwickshire, CV8 2LG (with hybrid working)
The Company
Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.
Working with a range of partners to promote the opportunities within the sector to an increasingly diverse audience, our training and qualifications are delivered to more than 116,000 learners each year across the UK. We work with businesses and other stakeholders to create innovative solutions to skills challenges.
Now, as we go through an exciting period of growth, we are looking for an Awarding and Certification Co-ordinator to join our team on a full-time, permanent basis.
The Benefits
- Salary of £24,000 per annum
- 25 days' annual leave, increasing with service
- Defined Contributory pension scheme or pension auto enrolment scheme
- Employee assistant scheme
- Perkbox - employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a detail-oriented and experienced customer service professional to join our innovative and growing organisation.
By joining our dedicated team, you'll gain valuable experience, develop your skills and enjoy a supportive work environment with a clear path for personal growth within a leading awarding body.
What's more, with access to flexible working and wellbeing initiatives, this role offers a rewarding experience with a lasting impact on learner outcomes.
So, if you're ready to make an impact and contribute to our high-quality certification services, we'd love to hear from you.
The Role
As an Awarding and Certification Co-ordinator, you will ensure the accurate processing of customer orders for certificates and skills cards.
Ensuring compliance with GDPR requirements and maintaining high-quality assurance standards, you will accurately enter learner details into the Quartz system, produce skills registration SmartCards/e-Cards and perform quality checks on your own and others' work.
You will also handle customer inquiries, deliver excellent customer service and identify opportunities to improve systems and processes.
Additionally, you will:
- Manage incoming post
- Update work instructions, policies and processes on SharePoint
- Support the testing and implementation of revised working practices
- Assist other areas of the Roads and Highways department with projects
- Ensure confidentiality and integrity of all data per GDPR requirements
About You
To be considered as an Awarding and Certification Co-ordinator, you will need:
- Experience working within a customer service environment
- Experience processing orders rapidly and accurately
- Experience using Microsoft Office applications
- Knowledge of stock re-ordering approaches, postage and courier processes
- The ability to maintain quality system processes and document audit trails
- To be focused with excellent attention to detail
- The ability to process high volumes of work with minimal errors
- A full, valid driving licence and access to your own vehicle (due to our office location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other organisations may call this role Customer Service Advisor, Customer Care Executive, Customer Service Administrator, Order Processor, or Administration Officer.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready for a new opportunity as an Awarding and Certification Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.