Patient Catering Manager

Patient Catering Manager

Forth Valley Royal Hospital, Larbert, FK5 4EB

Full time – 39 hours per week

Salary - £35,000.00 - £45,000.00 depending on experience plus basic Serco Benefits

Main Purpose:

To co-ordinate and deliver a patient catering service and to affect an efficient patient catering team to maintain a clean, safe working environment adhering to health and safety working practises and food hygiene regulations.

The post holder will cost all menu's ensuring stock is maintained to appropriate levels and monitor cost control, is responsible for setting the budgets for the kitchen operation and overseeing the budget control for the entire food production area.

Communicating, training and development of catering staff and interacting with management team.

Work closely with Retail Catering Manager to ensure a high quality and comprehensive catering strategy is delivered, and costs are kept to acceptable levels through good management practices.

Main Accountabilities but not exhaustive:

• Responsible for a high-quality patient catering operation from procurement to presentation at the patient's bedside.
• Monitor KPI's within the department to facilitate continuous improvement.
• Will manage all aspects of the interface between service users and the service delivery teams for Catering services.
• In conjunction with other departments will formulate, implement, and monitor policies and procedures in line with the organisational objectives and NHS guidelines. Departments would include Dietetics and Ward Housekeeping.
• Attend customer meetings, including Food Fluid and Nutrition operational and technical steering groups.
• Will be accountable for and will manage the interpretation, analysis, and resolution of performance management issues.
• Will be responsible for the data reconciliation daily and analysis of month end reporting of information from the CAFM.
• Liaising with customers and senior managers of the Board and external parties to ensure the agreed level of service is being delivered to the standards required.
• Responsible for the Patient Catering services operations to ensure contract service compliance in accordance with efficient and effective service delivery and national guidelines.
• Ensuring all staff are trained to the required standard including all mandatory requirements to carry out their duties.
• Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met.
• Authorising the purchase and procurement of materials and supplies and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis. Accountable for the income and expenditure levels of the department.
• Establish and review working procedures within each area to ensure the requirements of the Health and Safety at Work Regulations 1974 are adhered to.
• Authorisation of payroll data.
• Manage the full range of HR management issues as appropriate including absence, performance, initial investigation and first line disciplinary processes, recruitment and selection and personal and professional development off staff.
• Work flexibly to meet the needs of the service.
• Participates in the senior management on-call roster if required.

What you will need for the role:

• Advanced Food Hygiene Certificate is essential.
• HND or city and guilds 706/1, 2, 3. (or equivalent) is essential.
• Relevant experience of the industry; preferable fresh cook production but not essential.
• Will need to be entrepreneurial, passionate, and creative.
• Good interpersonal skills.
• Problem solving skills.
• Personnel and Recruitment knowledge required.
• Standards and quality driven management style.
• Motivated by a passion for quality and great service delivery.
• Financial and commercial acumen.
• Patient focused and strived to ensure the best patient experience is achieved.
• Ability to instigate action, progress and sustain staff engagement.
• Lead by example and the willingness to perform tasks from food preparation to customer service.
• A positive attitude.
• Liaison and consultative skills.
• Team building skills.
• People management & negotiating skills within a team environment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interrogate, analyse information and apply objectives accordingly.
• Ability to create and manage a budget.
• Computer literate.

What we offer

• Salary:

Competitive salaries with annual reviews.

• Pension:

Up to 6% contributory pension scheme.

• Holidays:

25 days' annual leave plus bank holidays.

• Training and development:

We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

• Wellbeing:

24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

• Discounts:

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

• ShareSave scheme:

Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

• Employee networks:

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

• Charity:

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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