Job Title: Customer Service Advisor
Location: Warrington, HQ
Contract: 6-Month Temporary (Possible Temp-to-Perm)
Salary: £24,500 pro rata
Working Hours: Monday to Friday, 8am-5pm (Occasional Saturday work required)
Start Date: Immediate, until the end of March 2025
About the Role:
We are currently recruiting for a Customer Service Advisor to join our client's Domestic Sales & Service team in Warrington. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent.
Key Responsibilities:
- Deliver exceptional customer service and maximise sales opportunities.
- Work in compliance with company policies and procedures.
- Gain a thorough understanding of the company's products and services.
- Offer additional products to meet customer needs.
- Manage inbound customer contacts via calls, email, web chat, and other channels.
- Maintain relationships with the domestic customer base.
- Negotiate sales prices and cross-sell relevant products and services.
- Support with email management and web chat as required.
What's in it for You?
- Competitive salary
- No weekend working during the summer
- Commission opportunities
- 25 days holiday (plus bank holidays), increasing to 26 after 2 years
- Group discount scheme
- Option to purchase, sell, or carry additional annual leave
- Company pension
- Life assurance (4x salary)
- Annual volunteering day
We're looking for individuals with:
- Desirable: Contact Centre experience
- Proven track record in telephone selling and up/cross-selling
- Strong interpersonal skills and self-confidence
- High degree of self-motivation, time management, and resilience
- Results-oriented and target-driven attitude
- Ability to build professional rapport with customers
- Assertive handling of customer objections
- Empathy in managing customer interactions
Good listening skills and excellent verbal communication
If you're ready to take the next step in your customer service career, apply today to join a team where you can grow and thrive!