Are you a tech-savvy problem solver with a passion for customer service? Our client, a leading organisation in the healthcare industry, is seeking a dedicated Technical Support Technician to join their team. As the 'visible face' of the IT department, you will provide first-class support to end-users, ensuring that their technical issues are promptly resolved.
Key Responsibilities:
- Provide effective and customer-focused technical support to staff based within primary care, the community, and the acute trust.
- Take ownership of support calls, ensuring they are resolved within departmental targets.
- Compile solutions to challenging problems, ensuring end-users are satisfied.
- Ensure the operationality of systems relied upon by clinical staff for the provision of good patient care.
- Manage your own workload and take responsibility for your actions.
To excel in this role, you will need:
- Experience working in a dynamic customer service environment.
- Knowledge and experience of ITIL best practises.
- Ability to diagnose and resolve technical faults accurately.
- Experience in ghosting and deploying desktop images.
- Excellent communication skills and the ability to work with a wide variety of staff.
It is essential that you hold a degree or equivalent qualification and have formal qualifications in an ICT subject. Additional certifications such as Microsoft MCPIT and CompTIA Certified would be desirable.
As part of our client's team, you will enjoy a supportive and collaborative working environment, where your contributions will be recognised and rewarded. In addition to a competitive salary of £28,407 per annum, you will have the opportunity to enhance your skills and grow within the organisation.
If you are an enthusiastic problem-solver with a keen eye for detail, we want to hear from you. Apply now to join our client's team as their Technical Support Technician and contribute to delivering top-notch IT support to their staff.
Please note that only shortlisted candidates will be contacted.