Debt Recovery Liaison Analyst
Full Time & Permanent
Office Based – Hoddesdon
Salary up to £25,000
One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for a Debt Recovery Liaison Analyst, supporting the Debt Recovery Team Leader in providing efficient services to the Back Office Support Functions and Property Managers.
This is a permanent full time office based opportunity, working Monday to Friday.
What are some of the things our Debt Recovery Analyst will be doing?
- Plan, organise and schedule quarterly meetings with Property Managers to include a review of all debt on hold.
- Resolve customer queries and issues escalated from the Property Managers further escalating significant problems as appropriate and identifying and highlighting trends/emerging issues to enable their early resolution and to report findings.
- Ensure all operational problems are rapidly analysed and resolved so there is minimum business impact.
- Reporting to include identifying trends, potential problems and opportunities and propose and implement ways in which performance can be improved.
- Liaise with and respond to queries and issues escalated from external Debt Collect solicitors, further escalating significant problems as appropriate and identifying and highlighting trends/emerging issues to enable their early resolution and to report findings.
What skills and experience will help you to be a successful Debt Recovery Liaison Analyst?
- Ability to build collaborative working relationships
- Strong analytical skills, with a solid attention to detail
- You'll be super organised and a confident problem solver
- Great communicate skills, both written and verbal, with previous office admin experience
- You'll be confident using Microsoft (Outlook, Excel) to basic level; the ability to pick up new systems quickly is key!
- GCSE Maths & English
This role would suit someone who is flexible and resilient and able to react and adapt to the needs of the business.
If you're someone who likes to dig into the detail and use data to inform and professionally challenge internal customers, then this could be the role for you!
What does RMG have to offer you?
- A 37.5 hour working week with a salary of up to £25,000 per annum
- 25 days holiday plus all Bank Holidays plus never work your Birthday
- Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 5 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
About RMG
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work!
And it doesn't stop there. RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.