We are currently recruiting
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- To establish effective relationships with Senior Managers to ensure seamless service delivery and provide excellent customer communications.
- Lead on the management of the lettings of empty homes across all tenures working closely with internal and external partners.
- Drive transformational change for voids and allocations and support the development of centralised services and improve digitalised technologies for a more customer focussed experience.
- Effectively set and manage budget expenditure and maximise income to achieve business plan targets and value for money.
- Contribute to the growth strategy for affordable housing working with development colleagues to influence the development of new homes.
- Ensure new homes are allocated to create sustainable tenancies and neighbourhoods fit for future.
- Be overall responsible for managing the external housing contract for another housing provider.
- Ensure we make appropriate investment and disposal decisions regarding our existing homes.
- Be responsible for ensuring Incommunities Local Authority Allocations Nomination agreements are met and nomination returns to each relevant LA are completed.
- Lead on the management and improvement of our CCTV team to combat anti -social behaviour in some of our more challenging neighbourhoods.
- To develop and maintain confidential liaison arrangements with other statutory and voluntary bodies, agencies, organisations, and individuals as part of a multi -agency approach to tackling Anti -Social Behaviour proactively using CCTV.
- To provide timely and accurate reports to senior leaders and directors for board analysis.
- To investigate complaints and concerns on operational delivery.
- Manage and respond to complaints in line with policy and manage and respond to MP and Councillor enquiries.
- Seek to improve working practices for staff, optimising IT systems and breaking down barriers to achieving an efficient and effective service.
- Supporting staff personal development, ensuring up to date training, changes in policy, one to ones, welfare needs and ensuring they uphold the companies' values and desired behaviours.
- To drive improvements to processes and services to enhance the customer journey and improve Tenant Satisfaction Measures
Requirements
- Over 5 years' experience working in a social housing organisation. You must have extensive knowledge of managing void properties and an allocation team, and crucially improving performance to maximise rental income and average length of tenancy.
- Have experience of managing ASB through the use of CCTV and partner agencies.
- Up to date knowledge and understanding of Housing legislation and relevant ASB law.
- Proven ability to drive strategic transformational change plans with positive and profitable results.
- Analytical skills and strategic focus with the ability to judge, assess and respond accordingly.
Benefits
- Starting salary of £59,603 per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.