Night Manager
4* Hotel in London
Require a Night Manager to work on a ongoing temp basis working 4 Nights on 4 Nights Off
Must have Opera Software experience
Paid weekly
£14 per hour
Night Manager
To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.
- Supervise the Reception team in checking in and checking out guests.
- Oversee and manage the night operation ensuring compliance with established procedures.
- Accurate and efficient completion of the night audit and night checklist.
- Handling of guest requests to ensure high levels of service are provided
- Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
- Be responsible for emergency and health/safety related situations.
- Take ownership of complaints ensuring final resolution and guest satisfaction.