Scheduling / Work Management Administrators needed
£12.11 per hour
Ongoing Temporary Contract
MUST BE AVAILABLE TO START ASAP!!
Working Hours: Monday to Friday, 8am-4pm & 9.30am-5.30pm
We are currently recruiting for 3 x Work Management Administrators for our busy client based in Milton Keynes. These roles will be on an ongoing temporary basis.
The Role:
- Ensure work is scheduled in the most effective and efficient way for the business and customers
- Support the other departments in dealing with customer queries regarding scheduling
- Manage and understand the expectations of the customer and to ensure service lines are adhered to
Main Responsibilities:
- Ensure all work is completed within customer SLA's and internally agreed targets
- Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way
- Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
- Provide support to your colleagues on complex queries by sharing skills and knowledge
- Working closely with other teams to ensure that customers receive a high quality service and that both internal and external service levels are met.
- Document and assist in the resolution of customer complaints, escalating where necessary
- Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
- Take full ownership of issues, and to ensure timely, effective resolution
- Prioritise and manage your workload to team and industry timescales
Essential Skills & Experience:
- Previous customer service experience / experience in a contact centre
- Ideally experience making outbound calls or handling calls
- Experience of working within a target based environment
- Customer focused; is able to identify and respond to customer's needs
- Able to work in a complex environment with conflicting demands
- Anticipates issues and is pro-active in dealing with them
- Can manage own time to meet daily requirements
- Flexible, willing and able to cope with change with the ability to work under pressure
- Positive and enthusiastic with a can do attitude
- Conscientious, accurate and diligent
- Good level of Microsoft office packages (Excel, Word, etc)
- A high level of computer and system literacy (able to use multiple systems to complete a process)
Please apply now with your CV to be considered for this opportunity or give Somnium Recruitment a call!