Location : UKHSA Chilton, OX11 0RQ
Salary: £13,260 per annum (£12.00 per hour)
Working hours: Mon-Fri 13:00 - 17:15 21.25hrs per week 4.25hrs per day Part-time
Benefits: 25 Days Holiday + BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
Receive and manage switchboard calls, manage reactive requests via the helpdesk and keep customers appraised of progress whilst providing and delivering the best value reception service through excellent customer care to match the Client's needs.
What you'll do:
- Receive all visitors at the main reception in a professional manner ensuring that hosts are informed, and that waiting time is minimised
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties ensuring that a high standard of customer care is adopted always
- Sort, process & deliver incoming and outgoing mail/parcels including samples, parcels, recorded and special deliveries
- Providing timely updates and responses to customers in relation to progress on jobs raised and any queries that they may have
- Support with setting up conference rooms including all processing hospitality requests and laying out/clearing away teas/coffees/lunches after the event
- Support response to emergency procedures as necessary
- Collecting data for monthly KPIs and reporting purposes
- Processing customer feedback and monitoring responses to ensure timely close out for complaints
- Provide admin support as and when required for the onsite EMCOR team and the Client, in particular providing cover to support staff absences e.g. sickness & holidays for stores (front of house counter)
Who you'll be:
- Excellent telephone manner
- Good Interpersonal communication skills
- Smart, presentable appearance
- Use of own initiative
- Personable, approachable, and able to work as part of a team
- Extensive reception experience
- Good switchboard skills
- Well-organised with the ability to prioritise
- Good time management.
- Proficient I.T Litercary, across microsoft suites,
- Can-do attitude, willingness to carry out tasks effectively and efficiently.
To undertake a reasonable request from the site management team and the Client
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
Skills: Excellent telephone manner Good communication skills Smart, presentable appearance Use of own initiative Personable, approachable and able to work as part of a team Extensive reception experience Good switchboard skills Well organised with the ability to prioritise Good IT skills including Word, Excel and Lotus Notes