Robert Half Technology are assisting a market leading real estate organisation based in central London to recruit a IT Support Engineer on a contract to perm basis
Role:
Technical Support and Troubleshooting
- The IT Support Engineer will provide technical assistance for software, hardware, and computer systems.
- Diagnose and resolve issues using diagnostic tools and remote access.
- Respond promptly to IT queries to minimise business disruption.
Network and Infrastructure Management
- Investigate and resolve network/Wi-Fi issues for clients.
- Set up, configure, and maintain wired/wireless networks across sites.
- Design, implement, and manage LAN, WAN, and VPN infrastructure.
System Maintenance
- Perform routine maintenance and updates on IT systems, including workstations and software applications.
- Monitor system performance for availability, reliability, and security. Implement and manage security measures, including firewalls, antivirus, and backups.
Software Management
- Install, upgrade, and support business software and applications.
- Configure and customize software to meet business needs.
- Collaborate with vendors for software licensing, updates, and support.
Data Management
- Manage data backup and recovery processes to ensure business continuity.
- Ensure data integrity and confidentiality by applying security best practices.
Project Involvement
- Participate in IT projects, including system upgrades, migrations, and new implementations.
- Work with cross-functional teams to deliver technology solutions aligned with business goals.
Compliance and Security
- Ensure adherence to IT policies, procedures, and compliance requirements.
- Conduct regular security audits and risk assessments to protect the organisation from emerging threats.
Profile:
- The IT Support Engineer will have proven experience as an IT Engineer, Systems Administrator, or similar role.
- Strong knowledge of networking protocols, security, and systems management.
- Strong experience with Microsoft operating systems and Microsoft 365 Suite and Administrator
- Strong experience with Cisco Meraki firewalls, switches and APs
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills. Ability to manage multiple tasks efficiently in a high-pressure environment.
- Professional certifications such as CompTIA A+, Network+, CCNA, MCSE, or equivalent.
Company
- Market leading real estate organisation with offices in London
- On-site required - London based
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
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