Sales Order Processor
Salary £27k to £30k Depending on experience, Beautiful offices, Yearly bonus, Great working and team environment.
We are recruiting an experienced Sales Order Processor for a well-established SME based in Leamington Town Centre. The business has been operating for over 25 years and are a leading supplier of high-quality products to a wide variety of industries.
Order Processing duties:
- Set up new product records in SAP, ensuring that the product specifications are accurate.
- Update the product records in SAP for all products as changes are required.
- Check all order paperwork from the sales team, ensuring all details of specifications, buy price, sell price, transport costs, and delivery address are correct.
- Raise orders on SAP, creating both sales and purchase orders in line with information supplied by the Sales Team as per Sales Order Processing Procedure for approval by the Operations Director.
- Obtain approval from Finance for customer orders where credit limits have been exceeded.
- Follow down payment order process where customer credit is not permitted.
Order Fulfilment duties:
- Send purchase orders to suppliers.
- Send sales order confirmations to customers.
- Check and track Supplier PO confirmations; record dates on SAP and query any which don't meet expectations with the supplier.
- Handle customer and supplier queries post-order process to meet target delivery dates; highlight any issues with relevant stakeholders.
- Build good supplier and customer relationships on the phone and face-to-face.
- Ensure containers leave the overseas suppliers when required and chase relevant documentation.
- Keep SAP up to date with relevant dispatch dates as information becomes available.
- Using weekly SAP reports, review orders due across all suppliers in SAP to ensure customer lead times are met at all times, taking appropriate remedial action as required if not.
- Participate in Operations Team meetings to discuss potential supply chain issues; develop a plan of action and liaise with customers, suppliers, Sales Managers, and the Operations Director as appropriate.
- Liaise with the Sales Team regarding drop-ship goods on order reports from SAP as requested.
- Pick Orders on SAP if the order is for a stock item and notify the Warehouse & Logistics Manager to arrange physical stock pick and transport.
Purchasing duties
- Assist in negotiating product price and availability quotations from appropriate suppliers.
- Support in calculating final purchase prices for the Sales Team, including exchange rates, import duties, PPT, and transport.
- Update and chase quote requests and prices from suppliers in SAP.
- Monitor trends in raw material and currency pricing; ensure the Sales Team and Operations Director are aware of any upcoming increases from suppliers.
- Highlight any supply issues to the Operations Director during the weekly Operations Team meeting.
Other:
- Provide holiday and absence cover for the other Sales Order Processing Administrator.
- Provide cover for the Operations Director to post Purchase invoices onto SAP and raise Sales invoices for drop shipment orders as required.
INDH