My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You'll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software.
This is a hybrid role — you'll be expected to work in the office 3 days a week, with 2 days from home.
Key Responsibilities:
- Provide application support to end-users via phone, email, and Teams.
- Troubleshoot and resolve software issues, escalating where necessary.
- Perform manual testing on in-house applications and assist with identifying bugs or improvements.
- Accurately document support tickets, test results, and user feedback.
Required Experience:
- Experience supporting software applications.
- Excellent attention to detail.
- Strong verbal and written communication skills.
Desirable Experience:
- Previous experience testing software applications.
- Knowledge of .NET or working within a .NET-based environment.