Your new company
My client, a successful national organisation with 33 offices across the UK, is looking to recruit a Collections Administrator to join their business on a permanent basis due to growth.
Your new role
- Collection of overdue accounts as agreed with the Collections Supervisor/Manager.
- Correspond daily with customers both verbally and in writing.
- Advise and regularly update relevant staff of any significant collections case and its progress.
- Reschedule customer agreements when appropriate and agreed.
- Liaise with insurance companies, repossession agents, legal representation and Insolvency Practitioners.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
What you'll need to succeed
To be a successful candidate, you must have the following:
- You have good telephone manners.
- You have excellent verbal, written and interpersonal skills with a strong customer service focus.
- You have the ability to adapt to working styles depending on customers and situations.
- You'll have a proactive mindset and strong initiative.
- You are highly numerate with a strong analytical ability.
Desirable skills:
- Have prior experience in a collections environment.
- Have experience in an asset finance or financial services environment.
- Have experience of using Alfa software.
What you'll get in return
You will be rewarded with a competitive salary with a client that offers flexibility. The role is Monday to Friday and other benefits include:
- The option to purchase up to five days of additional annual leave per year, pro-rated for part-time employees
- Long service awards of an additional five days of annual leave on 10, 15, 20, 25 and 30-year anniversaries,
- Life assurance covering four times annual basic salary
- 18 weeks full pay for maternity, adoption and shared parental leave
- Access to emergency backup care for your children or elderly relatives through our partner, Bright Horizons
- Health and wellbeing benefits
- Single cover private healthcare
- Online GP service, with access to an annual health check via a skin-prick test, nutritional and mental health consultations, and second medical opinion
- Free and confidential employee assistance programme to provide support on a range of issues
- Corporate discounts on gym memberships through our partners Incorpore and GymFlex
- Reimbursements for eye care expenses and contributions towards glasses required for visual display work
- Discounted self-funded health checks through Nuffield Health
- Additional annual Wellbeing Day which can be taken anytime throughout the year
- Dental scheme designed to make costly and essential dental treatment more affordable
- Savings and discounts on a new car through our car salary sacrifice scheme
- Annual season ticket loan repayable via your monthly salary
- Exclusive shopping discounts from many retailers, including M&S, Boots, Sainsbury's and Currys and PC World
- Cycle to work salary sacrifice scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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