Our client is looking for a Customer Sales Coordinator to join a busy manufacturing company in Redditch where you will be the integral link between customer and the company for prices, product information, availability, despatch information and taking orders. This role would suit someone who enjoys a busy varied role and developing relationships with their customers.
The Customer Sales Coordinator
- To answer telephone calls, emails from customers, responding to enquiries in a prompt and efficient manner.
- Follow up on agreed quotations/projects to gain further information to convert to orders
- Prepare and load quotations onto the inhouse System for the company's products and forward to customers accordingly
- To maintain project and customer records on the CRM system.
- Appraise customer orders placed and enter onto the Order Processing system
- Understand customer requirements and demands by building and maintaining relationships with customers both New and existing.
- Liaise with other departments to obtain the information the customer requires.
- Deal with customer returns and goods returns agreements.
- Observe company Health and Safety regulations and encourage others to do so.
- Ensure that equipment is properly used and maintained.
- Carry out any task delegated by the Sales Office Manager or the Sales Correspondent Team Leader.
- To communicate effectively and professionally, verbally and in writing to customers and other staff at all times.
The successful Sales Coordinator will have the following skills and experience :-
- Sales order processing/ Customer Service experience
- Admin experience within a busy department
- Customer service skills
- Strong IT skills
- Eager to learn
In return you can expect to receive a competitive basic salary depending on your skills and experience. if you think you have the skills and experience that my client is looking for then please call Michelle Laight on or click APPLY.