IT Trackside Support Engineer - to join a Formula 1 team!
Location: Brixworth, Northamptonshire
Type: Fixed-term contract
Duration: ASAP - 31st December 2024 – Annual Renewal.
Salary: £ 35,000- £38,000
A leading UK IT Service Management and has an exciting opportunity for an IT Trackside Support Engineer to work on our client site in Brixworth.
This is an excellent, exciting opportunity for a nyone with a Formula 1 enthusiast to join our team at a client site in Brixworth. This role is perfect for someone who is experienced in an IT Support/Service Desk environment to provide high quality Infrastructure network support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, have a Foundation certificate and a good working knowledge of ITIL. He or she will be working in a fast technical based environment with challenging deadlines. The service is delivered through the Service Desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must.
Excellent spoken and written English is essential.
Purpose of the role is to...
- Provide 1st class IT operational support in the Trackside & TestOps specific areas in the business for all IT services
- Work closely together within a small team to deliver a very high level of IT support to key business stakeholders
- Work through intense shadowing and training regimes to finally be in the hot seat providing dedicates 24x7 remote support to trackside staff at Formula 1, and Formula E staff during the race seasons
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
We need this person to (deliverables)
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements.
The role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support, including trackside and race team support on a rota basis.
Experience required
- Windows 10 / 11 Operating systems / mobile operating systems
- Microsoft Office / 365
- Active Directory / Group Policy management
- Good knowledge of networking including TCP/IP, DNS, DHCP, WAN, LAN
- Knowledge of storage systems, performance, availability monitoring toolset
Qualifications required
- ITIL Foundation
- Degree or equivalent
Desirable
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
- Very keen interest in Formula 1 / Formula E Motorsport