We are working with a local authority in Trafford to find a Exchequer Services Team Leader on a permanent basis
Salary Band: £38,223 - £40,221 dependants on experience. If you are interested in the role on an interim basis an hourly rate can be discussed.
Location: Trafford
Job Type: Full-time
We are looking for an Exchequer Services Team Leader to join our diverse and innovative team at Trafford Council. This role is crucial for managing a team of Exchequer staff and delivering first-class services across various financial domains. The ideal candidate will have a strong background in Revenues or Financial services and be adept at leading and motivating staff to achieve excellence in service delivery.
Day-to-day of the role:
- Recruit, induct, develop, and support a team delivering front-line customer services to ensure resolution of enquiries, complaints, and requests for services promptly.
- Supervise the workload of the team, optimising service provision and administrative support.
- Proactively drive service improvements and take responsibility for specific projects.
- Monitor key outcomes against targets within a performance management framework to ensure targets are met.
- Provide influential input to the decision-making process on strategy, policy development, efficiency, and encourage a culture of continual improvement.
- Handle enquiries, complaints, and requests for information and advice from both internal and external customers, including Ombudsman cases and those from Councillors and MPs.
- Deal with complex and difficult cases, including reviews, appeals, and the preparation of cases for Appeal Tribunals.
- Represent the Authority at the Magistrates Court for various financial proceedings.
Required Skills & Qualifications:
- Degree or equivalent formal training plus 3 years' experience in a similar Revenues or Financial background.
- Evidence of continuing relevant professional development.
- Experience in persuading, influencing, and negotiating successfully with a wide range of stakeholders.
- Experience in handling situations involving conflict.
- Extensive knowledge of Exchequer Service legislation and procedures.
- Leadership skills with the ability to motivate and manage staff.
Benefits:
- Competitive salary within Band 8.
- Opportunities for professional development and training.
- A supportive and innovative work environment.
- A focus on health and wellbeing with a great benefits package.