- Begin your career in insurance claims handling with an award-winning company—no prior experience required as comprehensive training and support will be provided
- Benefit from extensive career development opportunities within an inclusive and supportive environment, offering a focus on your personal and professional wellbeing
- Work from home up to 4 days a week following successful completion of probation
Working Hours: We're offering a 35-hour working week with shifts from Monday to Friday, between 8am and 6pm. There is no weekend work and, after completing probation, you can work from home up to 80% of the time with our hybrid model.
Start Date: We're aiming for a start date of 21st October, with earlier or later start dates considered on a case-by-case basis.
About the role
Here's an exciting chance to enter the insurance industry with a dynamic and varied role where no two days are the same! You'll be the go-to person helping customers navigate the ins and outs of motor claims, ensuring they get the support they need during tough times.
When you join us, you'll benefit from a thorough training programme that combines classroom learning with hands-on experience, all backed by support and guidance from your People Manager and seasoned colleagues. You'll get a solid understanding of the insurance market, the types of claims you'll handle, and how to manage them from start to finish. Even after your initial training, we'll continue to support you in shaping your career path in the way that suits you best.
As a Claims Handler in our Motor Claims team, your day will involve answering customer calls, handling their requests, and managing your own portfolio of claims. You'll work with a range of parties, including approved repairers, loss adjusters, and solicitors, as well as liaise with internal teams like Personal Injury, Third Party, Credit Hire and Engineering. Plus, you'll collaborate with our network of agencies to ensure seamless customer interactions.
Recruitment process: Our recruitment process consists of a couple of simple steps: a friendly introduction call with a member of our Resourcing team and a 2-hour, skills-focused assessment centre at our York office. Assessment centres will be held during weeks commencing 2nd and 9th September, with some sessions available in the evenings for your convenience.
About you
We are a company with a very strong customer focus and the ethos of wanting to help our customers with each claim to the best of our abilities. So what we will look for first is your empathy, eagerness to learn and commitment to doing a great job for our customers.
We'll also look for you to demonstrate the following:
- Excellent communication skills with the ability to convey information clearly and effectively
- Active listening skills to accurately understand and address customer needs and concerns
- Strong customer focus to include recent customer service experience as essential
- Effective problem-solving skills and confidence in making decisions
- Adaptability to changing circumstances and requirements
- Strong time management and prioritisation skills to manage workload and focus on key tasks
- Resilience in managing challenging conversations and working well under pressure
- Collaborative team player mindset
- Excellent IT skills with experience in data entry and using Microsoft Office applications
Whilst any prior experience in general insurance is a bonus, it's not essential for this role and we will provide you with all the knowledge and tools you'll need to succeed in the role.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary - £23,000 to £25,000pa depending on skill set and experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.