Aftersales Advisor
Location: Hinckley
Hours: Mon - 9am - 6pm, Tues - Friday 10am - 6pm
Salary: £24,024
We are searching for an Aftersales Advisor with knowledge of the automotive industry.
This is a key role in our clients business and we are looking for an individual who possesses the ability to create customer confidence in the aftersales operation.
If you are looking for a fast paced and vibrant atmosphere where you are also backed up with a strong support team to train and develop your career, read on!
What skills do you need:
- Excellent communication skills, and experience of building strong relationships with a wide range of people (preferably in the motor trade).
- The ability to problem solve and identify and tackle critical issues and assist in finding a resolution.
- Good administration skills.
- Able to undertake new tasks and use initiative to support aftersales team.
- A good technical awareness or understanding of vehicles and components is desirable.
Duties include:
- Co-ordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner.
- Responding to customer enquiries.
- Taking inbound calls & making outbound calls.
- Dealing with any customer complaints.
- Interpreting customer concerns and comments.
- Liaising with customers and keeping them updated.
- Advising customers on how to resolve issues with their vehicles.
- Ensure customer expectations and requirements are identified, and successfully managed.
- Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
- People focused with the confidence and personality to develop long term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
If this sounds like you, apply today!