Vacancy No 5173
Job Title Bathroom Design and Sales Consultant Richmond
Job Description
Our Client is looking to appoint an experienced Design and Sales Consultant to join them at their Richmond design studio
As our Client's business is rapidly expanding since 2006, they are able to offer an extremely attractive salary package along with excellent benefits to the right Candidate
Design
- ?Develop rapport with customers to understand their requirements, style and preference
- Be an ongoing student of cutting edge and on-trend bathroom design
- Develop and maintain an excellent product knowledge of our Client's entire range of products and those of the wider industry.
- Provide support developing new projects' design and assisting in visualising concepts utilising cutting-edge 3D and VR technologies
Sales
- Demonstrate initiative, enthusiasm, "can do" attitude and passion for our Client's product range.
- Be friendly first point of contact for customers visiting showrooms, meet walk-in traffic and convert into profitable sales.
- Answer all web calls and convert into single or multi-channel sales.
- Ensure that profit margins are maintained in accordance with our Client's pricing policy
- Ensure that after negotiations customer leaves feeling they have achieved good value.
- Ensure that the company CRM and ERP system is used in accordance with the company guidelines to properly manage your pipeline, quotations, orders and fulfil your reporting obligations.
- Identify trade opportunities and use outbound calling and email to build a relationship and generate sales opportunities.
- Utilise the resources provided by our Client's Marketing department to develop and maintain an understanding of our perceived competitors and the wider bathroom industry, so that you can better position our proposition to our Client's customers.
- Ensure that all of your activities are carried out in line with all company procedures and processes.
Customer excellence
- Ensure that customer service excellence is provided at all times.
- Maintain a smart appearance at all times when in contact with customers.
- Ensure showroom presentation is reflective of the high quality and standards of our Client's product range and design.
- Ensure that all communication is professional, polite and upholds our Client's company values.
- To enjoy what you do, share this enjoyment with others and be a positive role model for all of your colleagues.
- Ensure that all orders are handed over to our After Sales team in accordance with the company process and customer care checklist.
- Ensure that you explain the role and advocate the value of our Client's After Sales team to customers, so that they perceive them as experts and will utilise them in the event that they need support, after an order has been completed.
- Collect customer feedback, drive social media reviews and continually undertake market research for individual and company performance improvement.
- Work in collaboration with the Aftersales team to understand and proactively improve any issues relating to customer experience and to drive improvements in our end-to-end process.
- Any other duties that may be required from time to time.
Skills Needed
- Strong communication skills
- Strong negotiation skills
- Unparalleled positivism
- Product knowledge
- Rapport building
- Time management
- Objection prevention and handling
- Gaining commitment
- Excellent closing techniques are the measurements of success?
- Sales Revenue, GP and Margin
- Be an ongoing student of cutting edge and on-trend bathroom design
- Customer Satisfaction surveys to all customers with a minimum of 75% positive reviews
- Meet and exceed your personal KPIs
- Complete personal quarterly objectives, core duties and satisfactory monthly SBD reviews.
Location Richmond
Salary
Salary Basic plus commission
Rewards & Benefits:
- Commission of up to 15% of Sales GP
- Quarterly and annual bonuses for hitting key metrics
- EMI Share Scheme
- Ongoing learning and development
- Scope for career progression
- Pension Scheme
- Perkbox
- Simply Health Plan
- Gym Membership or fitness credits