We are currently recruiting for the role of Customer Success Manager. It's an exciting new opportunity to work for a fast-growing RecTech company dedicated to transforming the way recruitment companies calculate commissions, providing end-to-end automation of commission calculations via a first of its kind cloud-based platform!
What you'll be doing:
- Lead the onboarding process, ensuring a smooth transition from sales to implementation and initial training for their success
- Build strong relationships with key stakeholders, aligning strategies with their business objectives
- Regularly engage with customers to assess satisfaction, anticipate needs, and offer additional value
- Act as the voice of the customer, sharing feedback with internal teams for product improvement
- Identify upselling or cross-selling opportunities aligned with customer needs
- Manage the contract renewal process, ensuring ongoing value and addressing concerns
Main Skills/ Requirements:
- 3-5+ years of experience in a customer success or account management role, preferably within the RecTech industry
- Exceptional verbal and written communication skills
- Ability to translate complex product features into clear, actionable insights for customers
- Strong problem-solving skills
- A passion for delivering exceptional customer experiences, with a focus on driving customer outcomes and ensuring long-term success
- Experience with customer success tools (e.g., Gainsight, Totango), CRM systems and RecTech solutions such as Applicant Tracking Systems (ATS) is a plus (e.g., Bullhorn, Vincere, JobAdder, Mercury)
- Capable of influencing cross-functional teams without direct authority to drive customer-centric initiatives
- Ability to work in a fast-paced, ever-changing environment with a focus on continuous learning and improvement.
- Bachelor's degree in Business, Communications, or a related field is preferred
How you'll be rewarded:
- Competitive salary with performance-based incentives
- Clear career growth and development opportunities
- A dynamic and collaborative work culture that values innovation and customer success
- Flexible work arrangements, including remote work options
- Comprehensive benefits package.
This is an excellent opportunity for an experienced Customer Success Manager to join a leading RecTech company, that are invested in innovation.
For further information on this Customer Success Manager position, apply below!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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