Customer Care Specialist
To contribute to the delivery outstanding customer service to all customers through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day transactions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.
GENERAL DUTIES:
- Work mailboxes/ telephone lines to support customers with any queries related to their agreements.
- Process fines invoices and admin fess on the management system, coordinate with third parties to keep within relevant timeframes and ensuring management are aware of any potential issues associated with workload backlog.
- Respond to and resolve inbound Customer enquiries; answer all verbal and written enquiries.
- Update the Contract Management System accordingly
- Adhere to formal regulatory processes and policies
- Other duties as management may from time to time reasonably require.
- Work effectively with colleagues in support functions around the business to maximise
Customer satisfaction
- Monitor own performance to ensure adherence to targets, deadlines and procedures
- Participate in department/business projects to generate innovative ideas that add value to service delivery.
- Continually develop own knowledge and skills to ensure achievement of personal, team and departmental objectives
- Consistent focus on the needs of the Customer with the aim of providing value driven services
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS
- Minimum of A levels or equivalent (Grades A* to C)
- 3 years' experience in a Customer or Retailer Service position preferred
- Experience in the automotive or consumer finance industry preferred
IT SKILLS PROFILE
- Excel and Word to Intermediate level
- Workflow management