My client who are based in HD8 Skelmanthorpe area of HUDDERSFIELD are looking for an experienced customer service manager/office manager to join their busy but small sales office on a full time permanent basis, the role will be working Monday to Friday 9am - 5pm
The role requires someone who has had experience working within a small team environment and someone who is able to "wear many hats" within their role, team dynamics are very important and it is crucial this continues.
Their unique and exceptional approach to customer service sets us apart. The client are proud to deliver a friendly and professional service to all customers, with a proactive and flexible attitude to all enquiries and requests. Along with customers, we care greatly for the environment and ensure our actions are accountable.
Our vision is to provide a national service, with a personal touch.
The roles responsibilities are as follows:
- Manage customers expectations
- Office Management ( 2 staff members)
- Help grow and increase business
- General Administration
- Manage customer relationships
- Key Account Management
- Deal with any escalated queries or complaints for the team
- Complaint Handling and resolving
- Deal with and process customer delivery requests
- Deal with and handle customer equipment movements
- Update/maintain customer records
- Make daily/weekly customer order calls. (send out email reminders to customers)
- On-line and email enquiries
- Organise daily workload for delivery drivers and engineers
- Route planning
- Inbound/outbound sales activity
- Update weekly stock check report
- Update customer retention report
- Digital marketing (FB/Instagram/LinkedIn/Twitter)
- Invoicing
- Sales & marketing meetings
The client is looking for someone with customer service management experience who can work in a fast paced ever changing environment
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.