Are you a confident and resilient individual with strong organisational and leadership skills? Are you looking for a varied role where no two days are the same? Our client, a highly regarded medical practice is seeking a dynamic individual to join their team as a Patient Services Supervisor.
Job Title: Patient Services Supervisor
Location: Central Exeter
Salary: £13.50 - £15 per hour dependant on experience
Hours: 30hrs - 37hrs per week, Monday - Friday, Flexible working between hours of 7:45am- 6:30pm
Duration: Fixed term contract minimum 14 months with potential of permanent placement
Benefits: 25 days holiday plus Bank Holidays, fantastic National Health pension scheme - 20.6% contribution! Plus blue light discounts! Employee wellbeing programme, training & development opportunities, free onsite parking at one of the sites, friendly supporting working environment!
The Company: With a workforce of 25 people, this medical practice has two surgeries, one in the city centre and the other just a short distance away on the eastern side of Exeter. They pride themselves on providing two communities - that's roughly 8000 patients - with a range of healthcare, and have a team of 6 dedicated, friendly doctors. The employees go out of their way to help not only the patients, but each other and provide an inclusive, caring and supportive working environment and the company offers staff a healthy work-life balance.
Role: Our client is seeking someone to join their friendly and busy team who will provide an essential service not only to their patients but to the medial team and practice itself. You will play a crucial role in ensuring that all patient queries are handled efficiently and effectively, including tasks such as signposting patients to appropriate care, booking appointments, producing prescriptions, and managing administrative processes. You will also be involved in leading and managing a team of 6 Patient Advisers, acting as a point of escalation.
Duties:
- Go-to person for any patient escalations, reassurance, or difficulties
- Reception cover, being a point of contact to patients signposting them to appropriate care
- Rota and holiday planning when required
- Ensure smooth day to day running with resources available
- Manage a team with confidence and care
- Introducing and developing new systems
- Follow and adhere to Company procedures and be a reliable and hardworking asset to the practice
Skills Required
- Ability to manage a team with care and confidence
- Previous experience within a medical practice not essential
- Good I.T Skills
- Administrative experience
- Confidence and resilience
- Excellent organisational and communication skills
- Ability to work well within a team
- Willingness to learn and adapt to new systems
- Hardworking, reliable and raring to go!
Benefits:
To find out more please either apply online, send your CV to or call the office on to discuss further.
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