Customer Engagement Supervisor
Southall
£30,050 PLUS £6k bonus!!!
Sheridan ward is excited to be recruiting for a lovely forward thinking, dynamic and growing company based in Southall, they are looking for a new Customer Engagement Supervisor!
Do you have strong customer service background? Do you have previous experience supervising a team of customer service advisors?
This role is working closely alongside one other supervisor so it is super important you are happy to work in a dual role where you manage the team together!
We are looking for an active supervisor who is ready to get stuck into coaching and developing a fantastic team filled with great potential.
Customer Engagement Supervisor Duties:
- Conduct one to ones and appraisal reviews on performance and behaviours
- Creating development plans for each employee
- Issuing weekly reports on individual performance
- Manage rotas and annual leave requests
- Conduct investigations and disciplinaries when needed
- Drive team engagement in call plans
- Handle customer escalations and complaints
Customer Engagement Supervisor Benefits:
- Free onsite parking
- Bonus - up to 6k!!!!
- Pension
- Life assurance
- Staff discount