Summary
We have an opportunity for a Welcome & Service Assistant to join our team at Kedleston Hall.
You'll play a core part in giving information, providing fantastic customer service as part of a passionate team, answering questions and ensuring everyone has an enjoyable and memorable visit.
Duration: Fixed term contract until 28th February 2025
Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 300 hours over the duration of the contract, and on average, you'll work one day per week (sometimes two to three days in peak season) which will often include a weekend day. Flexibility is essential to support with covering holidays.
What it's like to work here
You'll be joining an energetic and ambitious team in a fast-paced environment. The team are committed to inclusion and a culture that supports wellbeing and team spirit.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information.
Come rain or shine, indoors or outside, no two days are the same. As part of the Visitor Experience team, you'll be responsible for ensuring the presentation of our welcome area is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy.
You'll promote the amazing work we do with our visitors and what their money is funding, highlighting the important role our members play in supporting our charity, as well as the benefits of National Trust membership. You'll work flexibly across all areas of the operation, providing support as needed. You'll also be working with volunteers who provide extra support to the team.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.