MES Service Manager - Managed Equipment Services (Medical Devices)
Theale, Reading (mainly field based with weekly attendance at Theale HO)
You are required to have a minimum of 3 years UK based work experience to apply for this role along with the following requirements
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a MES Service Manager to join their team which will mainly be field based with weekly attendance at the Head Office based in Theale, Reading.
To be considered for this role you must have a detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding, an HNC/D or professional qualification in a relevant subject, an understanding of clinical workflows, MHRA Managing Medical Devices and medical engineering contract management experience.
Responsibilities
This role assumes responsibility for the management of service delivery for the relevant accounts. The key objectives are to ensure that all service, maintenance and user training activities are delivered safely, and carried out in line with industry standards of contract management including representing The Companies on all contractual and operational site issues.
Resources/Decision-making Authority
- The role holder will be able to draw upon support from an extensive team of technical, commercial, project management and administrative colleagues where appropriate.
- The role will involve responsibility for ensuring that significant budget decisions are managed efficiently and raised. Responsibility for local account maintenance & service budget approval within guidelines
Key Accountabilities
- To work professionally as a key member of the service delivery team within the Operations division, and to communicate regularly and effectively with all other team members.
- To work closely with the UK MES Operations Manager in regard to all aspects of service delivery and performance management
- Provide first line support as required on operational and incident issues.
- To support the Implementation team representing The Company at planning group meetings
- To attend and provide input to joint investment committee meetings
- To be responsible for the performance of all maintenance & service related operational obligations at the appropriate sites.
- To contribute to internal steering group and strategy meetings.
- To communicate issues and escalations in a timely and effective manner, to all stakeholders, ensuring appropriate escalation occurs.
- To deliver operational excellence at the sites by meeting and exceeding operational contractual obligations.
- To liaise with the Head of Operations over budget management for the account, making recommendations to achieving efficiency and working with 'The Companies' commercial & procurement division and other colleagues to optimise purchasing efficiency, in accordance with divisional strategies.
- To be responsible for the production of performance reports to the high standards required and in line with contractual service level agreements.
- To undertake audits of legacy equipment and verify lists of assets.
- To liaise with the Trust, OEMs, building contractors, removals teams and other team members over the removal and re-installation of Legacy items as support to the Implementation team
- To understand the operational contract and provide cover / backup to other Service Managers at other sites
- Provide line management any division staff based on-site
- Assume responsibility for site facilities - offices and equipment
- Management of site related incidents
- To liaise with site based engineering teams where appropriate
- To provide support to the on-site consumable's delivery team
Qualifications
- Management & Leadership trained
- Registered Clinical Scientist/Technologist
- HNC/D or professional qualification in relevant subject - Essential
- BSC in Radiography/Diagnostic Imaging
Essential Skills
- Computer literate (Windows) to include Microsoft Office
- Advanced Excel skills
- Networking and IT skills
- Excellent Influencing and negotiation skills
- Strong interpersonal & communication skills
- Detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding
- Able to work as part of a team or alone
- Able to work to a deadline
- Attention to detail
- Understanding of clinical workflows
- Worked with and influenced senior NHS clinical staff - Desirable
- Specification of medical equipment - Desirable
- MHRA Managing Medical Devices
- Contract management skills
Essential Experience
- Medical engineering contract management
- Previous Field Service Role in Radiology Equipment - Desirable
- Strong background in repair of Medical Imaging Equipment - Desirable
- Experience of managing major equipment deliveries and installations - Desirable
- Expertise in at least one equipment modality
- Worked in NHS/Private Healthcare for >5 years
Mobility Requirements
- Role location - Field based with attendance at Head Office in Theale as required
- UK travel - 2/3 days per week to operational sites
- International travel - Occasionally
Salary & Benefits
- Royal London Pension Scheme - 3% EE contribution and 5% ER contribution
- Death In Service Scheme after 6-month probation - 4 times salary
- Perkbox employee benefit system
- 25 days annual leave + bank holidays
If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward CV
A DBS Enhanced Disclosure is required for all applicants