We're currently recruiting a dedicated Customer Experience Specialist to help ensure the smooth running of the operations in Foodbuy on a full time basis, contracted to 40 hours per week.
As a Customer Experience Specialist, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Foodbuy? Here's what you need to know before applying:
Your key responsibilities will include:
- Provide a "first point of contact" for all customer phone, Live Chat, Helpdesk and email queries
- Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
- Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.
- Adhere to monthly targets.
- Helpdesk tickets need to hold as much information about the call to ensure that other members can pick up the query if necessary and understand what the query relates to.
- Work closely with field based internal and external client account managers
- Ensure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessary
- Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customer informed at all times and inform of final resolution. Each client must be informed on a daily basis of progress where their ticket remains outstanding.
- Ensure all calls are captured on Helpdesk in real time, no manual/paper records to be held.
Our ideal Customer Experience Specialist will:
- Customer orientated
- Confident self-starter
- Investigative and problem solving
- Ability to deliver excellent customer service
- Proven ability to work under pressure
- Anticipates and adapts quickly to change
- Proactive team player, possessing self-management & organisation skills
- Strong interpersonal skills
- Excellent written and verbal communication
- High level of attention to detail and accuracy
- Good analytical and numeracy skills
- Good computer skills (Excel, Word etc)
- Administrative skills
Part of Compass Group UK&I, Foodbuy is a leading food procurement organisation based in the UK. With over £1bn of managed spend, we bring together the widest range of foodservice and hospitality clients on the planet to buy food, and everything associated with it. We work closely with our clients to deliver expert procurement services saving them both time and money and enabling them to focus on what really matters to their businesses. With a team of over 200 procurement professionals driving us forward, our combination of unrivalled scale and outstanding data analysis sets us apart in our markets.
Job Reference: com/2009/508600/51913025/WJ
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!