Department: Fan Support
Location: Sevendale House, Manchester - 5 days a week in the office
Reports to: Facilities Manager
Contract Terms: Permanent, 35 hours per week, Hourly rate
THE TEAM
The Main function of the Facilities team is primarily to provide a safe and enjoyable environment for both staff and visitors. The facilities department take the lead in making the office to run smoothly and effectively.
The Fan Support Team is responsible for guiding our customers through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all the way through what the customer requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractions.
THE JOB
This role involves providing an effective, efficient, and professional front line service for Ticketmaster Manchester Office, together with some administrational duties, such as monitoring stationery, ordering lunches, office supplies, distributing post, booking couriers, and organising core reception duties.
The role can vary dramatically with the high and low seasons of work within the office so the persons in this role should be able to work under pressure as well as be able to keep themselves busy in quiet periods, whilst always displaying the TM Values and behavioural requirements for those in this role which is highlighted below.
WHAT YOU WILL BE DOING
- To be the first point of contact for all staff and visitors to the office. Greeting everyone in a friendly and professional manner, informing the relevant people of their arrival as quickly as possible and processing visitors through the correct protocol.
- Support with management of access to the building; setting up new starters with relevant building access and temporary access for other members of staff where necessary.
- Support with the allocation of hot desks and meeting rooms as necessary.
- Perform Fan Support related tasks (communicating electronically with customers) as required in periods when receptionist tasks are quiet.
- Support with allocation and delivery of staff and client tickets where necessary.
- To ensure the reception desk and area (inc. waiting area) and cupboards are tidy, and all paperwork is organised and filed or distributed as required.
- Sort through daily incoming post and process outgoing post. Ensure parcels received are logged and the recipient is made aware straightaway via email.
- Assist with the management of employee & contractor access passes.
- To maintain and order stationery, printer ink cartridges/toners and refreshments.
- Assist with client refreshments (drinks, food deliveries etc) where required.
- To liaise with the landlord's receptionist and building manager when required
- To maintain and update all manuals with regard to Reception
- To assist with H&S record keeping and other administrative tasks and ad hoc work as appropriate and needed by the Facilities Manager.
- To ensure concerns are promptly communicated and escalated to the relevant individual (s).
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Decision-making skills
- Experience in admin/support or facilities role would be advantageous.
- Effective verbal and listening communication skills.
- Time Management Skills
- Excellent professional telephone manner, client-facing and customer service skills and experience
- Ability to prioritise and multitask
- Good knowledge of Microsoft Outlook/ Word/ Excel
- Good level of literacy and numeracy skills
- Good timekeeping is essential.
YOU (BEHAVIOURAL SKILLS)
- Problem Solving abilities
- Polite, enthusiastic with a good sense of humour
- Self-motivated and a team player
- Be able to communicate clearly and transparently
- Ability to build relationships quickly
- Good work ethic
- Highly motivated with the ability to multi-task in a pressurised environment with often-shifting priorities
- Can-do attitude with good attention to detail
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.