We are looking for Civic Enforcement Officer that will provide on street and civil enforcement for car parking nuisance parking, environmental crime as well as responding to and addressing incidents of anti-social behaviour.
MAIN DUTIES/RESPONSIBILITIES:
- To patrol and enforce parking areas in accordance with enforcement procedures.
- To serve notices for contraventions of parking regulations.
- To complete reports and returns of parking information as required.
- To provide witness evidence where required in respect of parking regulations & proceedings. 5. To report damage to car parking equipment, signage, surfaces and structures to the Senior Enforcement Officer.
- To service and maintain car park machines, including the renewal of ticket supplies, clearing of coin blockages and other minor faults.
- To contribute to the seasonal upkeep of car parks including snow clearance and similar emergency duties to facilitate smooth operation of the car parks in inclement weather.
- To provide cover for East Street Car Park security arrangements such as the opening and closure of the car park when required.
- To respond to and deal with nuisance parking.
- To respond to calls from victims and witnesses of anti-social behaviour and provide support and advice.
- To respond to and address incidents of anti-social behaviour on the street. In some cases being first on the scene and deescalate situations which may become volatile.
- Dealing with a range of antisocial behaviour incidents, at times as a lone worker, which will require a different approach depending on the circumstances
- To provide a focal point of contact and expertise within the Civic Enforcement Team for reports of anti-social behaviour, environmental offences and community safety issues in Darlington.
- To gather intelligence by recording and reporting any incident of Anti-Social Behaviour witnessed as part of your duties within a PACE pocket notebook, reporting any findings to the appropriate Anti-Social Behaviour Officer for investigation and action.
- To contribute to the front-line delivery of the strategic plans and/or priorities set and agreed by Darlington Council & partners, working to reduce Crime and ASB and the fear of Crime and ASB for Communities and Residents within the Borough.
- To investigate cases, collect evidence; prepare statements and case files for Court relating to environmental offences and anti- social behaviour. To manage case files and take appropriate action, including evidence gathering, preparation and service of documents for legal action and giving evidence in Court.
- To attend and participate in multi-agency and public meetings where cases of anti-social behaviour, environmental crime and community safety issues are considered and discussed.
- To serve legal notices as required on persons as directed by legislation and powers granted under the Community Safety Accreditation Scheme or any other relevant power.
- Investigate and enforce the offence of Abandonment according to the Refuse Disposal (Amenity) Act 1978, Clean Neighbourhoods & Environmental Act 2005 and the Road Traffic Regulations Act 1984 by use of fixed penalty notices, removal notices, confiscation and custody of vehicles and ultimately formal prosecution, liaising with contractors to remove abandoned vehicles where appropriate to do so.
- To support the legal enforcement process, including conducting interviews in accordance with PACE, preparing witness statements & case files with a view to prosecution.
The candidates must have:
- City and Guilds 1889, NVQ Level 2 or equivalent in Car Parking Enforcement (There is a requirement that this qualification is obtained within a reasonable time of commencing the post) GCSE Maths and English or equivalent
- Knowledge and understanding of community nuisance and antisocial behaviour
- Approximately one year's experience of dealing with the public
- Awareness of environmental crime and environmental crime enforcement
- Experience of investigating incidents of anti-social behaviour
- Awareness of environmental crime and environmental crime enforcement
- Experience of investigating incidents of anti-social behaviour
- Experience of producing criminal prosecution files and court attendance
- Experience of working in a car parking operation
- Awareness of the Police and Criminal Evidence Act 1984 (PACE), Criminal Procedures and Investigatory Act 1996 (CPIA), Regulations of Investigatory Powers Act 2000 (RIPA)
- Awareness of the Environmental Protection Act 1990
- Victim support experience
- Ability to carry out basic service and maintenance of car park machines
- Ability to carry out the physical duties of the role, including a significant amount of walking (average 10 miles) in all weather conditions on daily basis
- Ability to empathise with victims of anti-social behaviour and provide reassurance and support
- Ability to plan own workload daily to achieve targets
- Ability to apply literacy and numeracy skills to include spelling, punctuation, percentages and decimals
- Ability to undertake investigations and follow all available lines of enquiries, actively seeking evidence to prove cases of environmental crime
- Satisfactory Enhanced DBS Records
- Full driving licence
The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed. Following appointment the employee will be subject to rechecking as required from time to time by the Council.
Enhanced DBS needed.