Customer Service Administrator
Thetford
Monday to Friday 8.30am – 5.00pm (30-minute lunch break)
Ongoing temporary role, immediate start
£12.50 per hour
Hales Group are recruiting a Customer Service Administrator for their Thetford based client. This is an exciting opportunity to join a supportive team, where you will play a pivotal role in providing excellent customer care, whilst also supporting the wider operations team in achieving orders and deliverables.
Reporting into the Service Manager, the Customer Services Administrator will be at the forefront of customer interaction; therefore, you must be approachable, dynamic, organised and have a desire to go the extra mile.
Main Duties and Responsibilities:
- Reception function; welcoming customers and answering the phone
- Provide first line customer support
- Monitor the Customer Services inbox, actioning all avenues of customer enquiries received
- Receive and log on system, the result of all Customer emails and telephone calls, as well as all relevant documents
- Support ‘drop-in' customers and provide sales advice when required
- Process and expedite enquiries, and service/sales orders through to sales invoicing
- Maintain reasonable timescales for customers for any service and parts orders and ensure that customers are kept fully informed
- Supply relevant information to finance companies and customers
- Ordering office supplies
- Ordering lunches when required
- Opening and distributing post
- Assisting the management team with admin and adhoc business requirements
- Arranging occasional car hires when required
- Ordering uniform
- Recording staff learning and qualifications
- Offering sales support to the BDMs and Sales Director when required
Key Skills/Attributes:
- Excellent customer service skills both face-to-face and on the phone
- Good attention to detail and time management skills
- Able to work calmly and effectively under pressure
- Strong IT skills
- Good Communication skills
To apply for this role today, please email your CV to or call the office on for more information.