We have an exciting opportunity available for a Transport Administrator tojoin our Liverpool office**.** You will join us on a full-time, fixed-term basis. In return, you will receive a competitive salary and benefits.
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Your responsibilities as our Transport Administrator will include:
- To be the first port of call for transport issues
- Build strong working relationships with clients and internal customers
- Advising of late runners and transport failures to customers and relevant departments.
- Forming potential solutions to transport problems by managing and monitoring delivery.
- Rebooking and presenting options to the customer
- Ensure customer expectations are managed
- Logging all transport issues
- Transport Administration
- Build strong working relationships with clients and internal customers
- Logging of transport issues and failures on the transport database
- Raising charges to customers and gaining an agreement for any incurred costs caused by the client
- Co-ordinate between haulier and customer to ensure service issues are resolved
To become our Transport Administrator, you'll need:
- Excellent customer service skills
- Professional and confident telephone manner
- Self-motivated, dedicated and driven
- Ability to work both independently and as part of a team
- Ability to work under pressure
- Proactive
- A good knowledge of cost recovery issues
In return, we will offer our Transport Administrator:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Transport Administrator role, please click ‘apply' now! We would love to hear from you!