About The Role
Summary & Purpose of the Role
- Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
- Provide a customer friendly, reassuring, professional security presence.
- Provide a visible security contact for customers and staff.
- Provide excellent customer service.
- Deterring anti-social behaviour, theft, and criminal activity.
- Liaising with the Police and store management where required.
- Completing reports by recording observations, information, occurrences, and surveillance activities.
-Dealing with any difficult situations that arise in a safe and professional manner.
- This role is a dual role position where security officer is the primary role, but, when necessary, the officer will need to cover the control room.
Essential:
-Customer service and interpersonal skills
-Excellent communication skills (both oral and written)
-SIA license - DS or Security
-SIA CCTV- not essential as training will be provided.
- Previous experience of working in a Retail Security Role is an advantage but not essential as full training will be given.
Experience:
- Security
Licence/Certification:
- SIA (required)
Skills and Experience
- SIA licence (CCTV Desirable)
- Experience of working partnerships with clients
- Able to demonstrate an understanding of high-quality service delivery and their impact on this
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.