P/Time Student Support and Wellbeing Manager - £24.72ph - £30.21ph plus holiday pay - South West London
Immediate start for five months initially
Three days per week - based on campus
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The focus of this temporary position will be to support the advice and wellbeing service team, including the appropriate escalation for complex student casework. You will act as a lead staff member for student critical incident responses, triage and out of hours crisis management, risk and safety planning (supported by the team), prioritising early intervention and placing student dignity at the heart of our actions.
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In order to be considered for this role, you must meet the following criteria:
- Proven working knowledge in Higher Education and understanding of the needs of students covering a wide range of disabilities, mental health, SpLD and counselling, with knowledge of current disability legislation, funding and policy implementation
- Outstanding 'customer focus' with strong attention to detail and high standards of service delivery to customers through the analysis and response to customer feedback and data to improve services, information, advice and guidance.
- Experience in leading risk assessment, crisis management and suitable safeguarding practices in an educational setting.
- Strong organisation, interpersonal, verbal, written and presentation communication skills, with the ability to engage with people across the spectrum of responsibilities and experiences with a collaborative and people-centric working style.
- Commitment to, and understanding of, equal opportunities issues relating to student and staff matters within a diverse and multicultural environment.
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This role is to commence immediately, so please do reach out today if this is a match for you!
Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.