Account Handler
£30,000-£35,000
Maidstone
Are you an experienced Account Handler with a background of working with SME clients?
The Company:
A global Insurance Broker with offices that span across over 100 countries are looking for an Account Handler to join their team. This role is based within their Maidstone office which is currently 250 people strong and growing.
As an Account Handler you will be working within the SME Financial lines team and support the team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums.
You will benefit from working for a highly reputable, global insurance provider who are able to offer clear career progression, hybrid working 3 days a week in the office and many offer benefits.
The Role:
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish most competitive terms available.
- Obtain renewal terms and present to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Liaise with and assist other branches and Group Resources as necessary.
The candidate:
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 2 years' experience dealing with SME or commercial clients.
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Excellent client service skills.
- Good negotiation and broking skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
If this role sounds like a great opportunity for the next step in your career, click the apply button now!