Reed Talent Solutions are currently working with United Utilities to recruit a Customer Complaints Advisor (Network Enquiries Customer Advisor) on a 12 month contract.
Key Information
- 12 month interim contract
- Full time office based in Great Sankey, Warrington
- £13.60 per hour pay rate (£26,520 salary equivalent)
- Shifts between 7am and 10pm - including alternating weekends
- 6 week initial training program with 9-5 hours
- Late September strart date
About the Role
Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a fast-paced environment and enjoy solving customer queries with empathy and efficiency? If so, we have an exciting opportunity for a number of Customer Service Advisors to join the Network Enquiries team at United Utilities, a leading utilities provider serving 7 million customers in the UK.
As a Customer Service Advisor, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. When our customer contacts us via phone, you will be the friendly voice and expert point of contact for any Water or Wastewater queries and complaints. Your dedication to prioritizing workload, reacting swiftly, and maintaining accuracy will ensure our customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.
What You'll Need:
- Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment.
- Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success.
- TechSavviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
- Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience.
Training and Working Hours:
Your journey starts in September 2024 with a comprehensive training period from 9.00 am to 5.00 pm, Monday to Friday. For these first 6 weeks, you'll be fully immersed in developing your skills. Note that no holidays can be taken during this period, as we want to give you the best possible training.
Shift Pattern
United Utilities believe in recognising your dedication and adaptability, so as soon as you transition to working shifts, a generous 10% shift allowance will be applied, showcasing our appreciation for your commitment to ensuring exceptional service at any hour.
Long-Term Opportunity:
This is more than just a job; it's a chance to gain valuable experience and embark on a rewarding career in customer service. Our 12-month contract has the potential to become permanent, making it the perfect stepping stone to a fulfilling future.
Why Choose Us:
- A Vibrant Work Environment: Be based at our stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.
- Embrace Diversity: We believe in the power of diversity, and we're excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base.
What are you waiting for? Apply now to come and join us at United Utilities' head office in the picturesque Lingley Mere Business Park, Great Sankey, Warrington. Get ready for an exciting work environment with access to a variety of facilities, including free parking, an on-site gym to keep you energized, an onsite nursery to keep your little ones close by and a delightful restaurant and coffee shop. Plus, we've got you covered with a free shuttle bus running from the heart of Warrington!
IMPORTANT INFO:
Should your application be successful, and you are offered the role, a series of pre-employment checks will be conducted before your appointment can be confirmed. We will require a satisfactory report from the Disclosure Barring Service.