This role is working for a successful BRC AA Graded food manufacturer.
The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
**About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly customer services team.
You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.
Key tasks
- Process new orders and amendments for customers.
- Advise customers of stock, lead times and delivery dates.
- Maintain customer databases with names, addresses and delivery requirements.
- Update trade agreement prices with the assistance of the Sales Managers.
- Keep stock records updated to provide accurate records.
- Liaise with local transport companies to book collections/deliveries.
- Liaise with the Transport Manager and the warehouse team regarding the dispatch of orders.
About You
- Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business
- This is a fast-paced role that requires excellent organisation skills.
- Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers.
- IT literate including Microsoft Office software including Word, Excel, Outlook etc.
More details
The Customer Services Advisor job is based in Colchester and is paying between £24,000 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.
The working hours are Monday to Friday, 9:00am - 5:00pm with 1 hour for lunch.