Diamond Search Recruitment are delighted to be representing our client a leading property-related data and technology businesses at the forefront of innovation and thought leadership who deliver highly focused, in-depth property intelligence.
JOB ROLE
You are responsible for overseeing the direct to customer telesales teams daily activity, hitting daily call targets generated from online enquiries and converting those Conveyancing instructions and leads for Surveys,
MAIN DUTIES
- Managing the daily activity of the telesales team
- Hitting daily call targets, typically between 60-80 a day
- Recording the call outcomes
- Converting the calls into leads
- Managing the chase cycle for unanswered calls
- Ensuring all administration is accurately updated
- Reporting daily, weekly on the converted leads
- Suggesting improvements to the processes to deliver improved conversions
SKILLS
- IT Literate to a good standard
- Competent in Microsoft Office
- 1-2 years experience in a similar telesales role
- Excellent understanding of customer service standards
- Knowledge of the domestic property surveys industry
- Excellent telephone manner
If this sound like your ideal role and you would like the opportunity to showcase your skills with an employer who will value and reward you, then we want to hear from you today!
Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.