We work together - We make things better - We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
The benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible working
- Holiday buying and selling scheme
- A day's paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
About the Role
We are seeking an experienced and proactive Head of Lettings and Income Protection to lead our Income, Lettings and Money Advice Teams. The successful candidate will ensure our customers sustain their tenancies through prevention, early intervention, and enforcement in rent collection. Your role will be crucial in minimising evictions and maximising income for Rooftop. You will also support customers in maximising their income through welfare benefits and grant funding to support effective money management.
As a member of our Leadership team, you will be responsible for achieving the organisation's objectives and ensuring activities are carried out to the highest standards of integrity and professionalism. You will play a key role in maintaining our G1 status by ensuring compliance with relevant regulatory standards.
Key Responsibilities:
Leadership and Management:
- Lead and manage the Income, Lettings and Money Advice Teams to ensure homes are let quickly, minimising void rental loss.
- Develop a high-performing and highly motivated Income Team with a strong customer focus.
- Act as the strategic lead for income collection and tenancy sustainment, owning the associated policies, procedures, systems, and data.
Strategy and Performance:
- Deliver the Income Collection and Maximisation Strategy, meeting specific targets for arrears and income collection.
- Commission the analysis of relevant data, identifying effective strategic interventions to improve income collection rates.
- Prepare, maintain, and take responsibility for strategic and annual business planning.
Service Excellence:
- Ensure Rooftop delivers excellent services by providing high-performing, innovative income management and lettings services focused on customer engagement and support.
- Produce clear, informative, and meaningful reports for senior stakeholders on the performance of the Income Collection Service.
- Ensure effective internal business processes are in place to support income collection strategies, including early intervention, arrears recovery, and tenancy sustainment.
Risk and Compliance:
- Maintain the relevant elements of the Risk Management Framework and the Assets and Liabilities Register.
- Ensure fully compliant internal audits, providing assurance to the Audit & Risk Committee and Boards.
Team Development:
- Effectively lead and manage direct reports and the team, ensuring responsibilities are exercised in full.
- Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.
- With HR support, ensure team members receive all mandatory and specialist training.
Qualifications and Experience:
- CIH Level 5 Professional housing qualification.
- Strong operational experience in income collection and tenancy sustainment.
- Experience leading teams at a senior level within a Housing Association or Local Government setting.
- Proven ability to develop and deliver against an income collection/maximisation strategy.
- Up-to-date knowledge of legislation, regulations, and standards related to social housing, income collection, and welfare benefits.
- Relevant leadership/management experience.
Skills and Attributes:
- Proven track record of developing a key service provision within a complex multi-site organisation.
- Strong analytical skills with the ability to interpret complex income and tenancy sustainment performance-related information.
- Excellent attention to detail and ability to manage conflicting priorities under pressure.
Additional Information:
- This role requires a standard DBS check in accordance with the Anti-Money Laundering Policy.
- A full and current driving license and use of own vehicle insured for business use is required.
Please refer to the recruitment pack when applying for this role.
Closing Date: 5pm on 16 August 2024