The role of Customer Service Manager is to be accountable for ensuring high levels of customer satisfaction is achieved for all Customer Support activities: Costing, pricing, customer queries, system maintenance and developing key customer relationships.
Client Details
At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
Description
- Manage all aspects of costing and pricing activities
- Develop key accounts
- Team management
- Act as point of escalation
- Effectively problem solve
- Process improvement
- Continuous improvement
- Develop and coach existing team
Profile
- People management
- Manufacturing
- Customer facing leadership experience
- MRP/ERP knowledge
- Staff development
Job Offer
- Competitive salary
- 10% bonus
- 25 days holiday
- 4 x life assurance
- Employee discounts
- Employee development
- Cycle to work scheme